Thank you for the 5-star review of The Retreat! Our team is pleased to know that you were impressed by the swift and smooth application process. Our team will be sure to share your review with everybody!
Tony Ramirez via GOOGLE
Everything you need is here. People are mostly friendly. I like the new management, I used to feel like the old management was often rude and undermining. I have lived at the retreat for about 7 years now and I
they are good at fixing up things, very quiet neighborhood, nice looking. A lot of people are on Social Security retirement and get their checks on the 3rd. We should have at least a 3 day grace period
I like the tenants however the quality of them has been decreasing over time. Upkeep is good and the new management is improving areas I was hoping to see improved. Price is a bit steep given the age of the apartments however if you get one of the remodeled units then price is inline. I would say I love the family oriented environment. The children running amongst and laughing is a beautiful sound. I would also say that the front office is much much more cold and less friendly than in the past.
I just have to say that, although the new management got off to a rocky start, they have made huge strides in their renovation of the complex. For example, the new dog park is a wonderful idea, and hopefully it stops the amount of dog poop that people decide to leave all over the grounds. Additionally, the new gym is very impressive and I love the fact that the pool stays open. Overall, wonderful job after a shaky start.
Hannah, I want to thank you for going above and beyond to assist in getting our A/C back up and running. Excellent customer service is rare and you epitomize superb customer service! Thank you so very much!!
Libby S. - card from resident
I just wanted to reach out and let you know I just came in to pay rent late due to both of my jobs falling on the same pay schedule. The new woman that helped me was absolutely night and day to what my last experience was. She was extremely friendly and helpful completely different vibe. Just wanted to give you positive feedback that I did notice a change for the better with this experience.
Justin S. - email from resident
Khari helped us out so much! He went above and beyond when it came to us moving out from our last apartment to here. He was completely understanding of what we were looking for in a new home and showed us how The Retreat would be our perfect fit. We've been here 3 days so far and everyone has been incredibly friendly. There's lots of dogs and yet the grass, sidewalks, and streets are droppings free. The community as a whole seems friendly as well.
Tristan Delgado via GOOGLE
These apartments are beautiful! We love the security and the amenities that are offered here. The best part of the entire move in experience was Emily. She helped us through every step and got us into an apartment just a week after we applied! If you come to take a tour, ask for her!
Cody Cusack via GOOGLE
I had worked with Emiley and she was great!! Answered all of our questions perfectly and the process to get into our apartment was as smooth as possible!
Brice Wright via GOOGLE
I just moved in a coupe weeks ago and the staff has been great. Emiley is the person to see if you are moving in. She made my move in flawless. She helps you out no matter what the issue is. I am glad she is part of the team.
Heather Logic via GOOGLE
Very nice environment and very good customer service. Emily and Khari at the office are very reliable and understanding. Anytime I have any issues they help me solve them without any problems. I would recommend moving here.
Syntia Chomiak via GOOGLE
I recently stayed at the two-bedroom guest-suite and found the customer service exemplary. I had an issue with the garage disposal and Bill was prompt and resolved the problem quickly. Denise helped me connect to the Internet service which was greatly appreciated. In addition, the location was perfect for this trip. I was able to jump on either the 101 or I-17 and easily travel to places in the Valley. I highly recommend The Retreat.
Cheri Tomlinson via GOOGLE
The maintenance staff is very nice. They do a great job in resolving the issues. Maintenance gentleman Mario’s customer service skills are excellent. He really takes the time to find out the cause of the of issue in depth and then he fully resolves the issue. He is very polite and very understanding. Casey also did a great job. The office staff is very nice as well. Kudos to you all. Thank you!
Ashwani Sahota via GOOGLE
Khari was extremely helpful and patient in assisting me in my apartment search. He answered all questions politely and provided all knowledge I was looking for. I highly recommend this apartment complex and specifically recommend you speaking with Khari in reference to this place. Thank you
Elizabeth Inostroza via GOOGLE
I been wanting to move closer to work for months and decided to look at The Retreat and i was amazed from seeing the fully upgraded apartments. My husband and I looked at a fully upgraded 2-bedroom and fell in love. we applied for the place the next day. Khari gave us a tour and he was great. Advised us of all cost for all the units and locations. We are moving in next month and couldn't be happier. While Khari was off Emily assisted him and the customer service was awesome. Cant wait to move in
myisha tyler via GOOGLE
I can not wait to make The Retreat my home. My fiancé and I haven't even moved in and the staff has been nothing but helpful. Charlene Andreson has been helping us everyday since day one. She goes out her way and makes sure we are nothing but happy, seriously couldn't thank her enough. Also Khari Matemane took us for a tour and made sure we had no questions unanswered. He is full of joy and again very helpful. I just want to thank the retreat staff. Your work and generosity isn't going unnoticed
Ignacia Hamaan via GOOGLE
Morgan and Trent are so awesome!!! So positive and sweet, and they're always doing free events. Nice to have people like that in our community
Sophie O. via YELP
Mario Gonzalez fixed the leak in my toilet and a cabinet in my kitchen even though the cabinet was not on the work order.
Sara Perez via GOOGLE
Mario is very polite. He does a Good Job with his Work and is always fast. Emily is very helpful to me. When we needed help with online payment or to sign our léase. We love it here.
Mirna Villarreal via GOOGLE
I've only been here for a short time, but love it already. It feels like home more than any other place I've lived and is well kep . Emiley was very helpful from the beginning and throughout the rental process. I would definitely recommend her to help with your move.
Melissa Hagen via GOOGLE
The move in process with Emiley was so easy she made everything feel simple and ran everything smoothly. This is our first apartment and it did not disappoint. The few issues we did have were fixed super fast and the maintenance man Geary is friendly and gets things done!
Angela Amato via GOOGLE
I moved here about a month ago. The move in process was very smooth, every time I needed to reach someone, they were always available. I would give this place a higher rating if that was a choice.
Julian Ridriguez via GOOGLE
My experience was great. I worked with Emiley Jones. She is the person to see if you want to have a smooth transition into your new home.
Dr. Lillian Robinson via GOOGLE
We moved in beginning of the month. Emily at the front was amazing and made us feel welcomed. We are glad we found this place. We love it here. Jason and Rebekah